937-372-2178 | 369 W Market Street

CUSTOMER SERVICE

CUSTOMER SERVICE, Xenia, OH

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Bud's Automotive Services Inc. Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BG Products
Car Care Aware

TESTIMONIALS

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Very polite and were straight shooters. Diagnosed the problem, gave us honest answers, and couldn't be happier. My Lexus broke down due to what we thought was a bad transmission, and we were on our way in 24 hrs. I was on my way from New York to Texas and were refereed throuh the chamber of commerce. Great experience, great people, two thumbs up!!!
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Best honest shop around you can trust
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Been going here for years.
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Competent professional auto repair.
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We were having difficulty with our vehicle's air conditioning we had taken it to a different repair shop who ended up charging us to fix it but didn't truly fix the problem. When we brought it to Buds they not only were extremely friendly but they fixed the issue so now the A/C works better than before. We would recommend them to anyone in the area because this is a company you can trust.
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Great service. Will be back. Had an oil change and was super happy.
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Awesome people, service and prices. None better.